Customer Story: MARTA
For over a quarter of a century, MARTA has moved over 3.5 billion people throughout Atlanta and the surrounding cities. They have been a staple to the community and a great economic driver for the city. Today, they are one of the top 10 transportation agencies in the United States.
Their story began in the 1950s when people first started to recognize the importance of Atlanta’s public transportation. They saw it as more than just a way to get people from point A to point B. They saw it as a vital part of the city’s future growth. Conversations changed to action in the 1960s when the Metropolitan Atlanta Transit Study Commission released its report recommending a five-county bus and rail system.
The report prompted a wave proposals for a revamped transit system. And in 1965, those proposals led to the passing of the Metropolitan Atlanta Rapid Transit Authority Act — or as we know it today: MARTA. In 1972, they purchased the Atlanta Transit System, giving them full ownership of Atlanta’s main bus system. Within a year they saw ridership increase more than 20 percent across the board. Since then they have put up 48 miles of rail and 740 bus stops.
MARTA had purchased their Office 365 licenses in 2015, but had not initially deployed the technologies to their users. In addition, they needed to upgrade the version of Office on the desktops to avoid end-of-life support issues and help mitigate security concerns.
Other projects depended on the newest technologies to be deployed to the desktops, and they were on hold waiting for the upgrades to start implementation and allow MARTA employees to realize their full potential,
Cloud Navigator delivered two related projects included implementation and configuration for the Metropolitan Atlanta Rapid Transit Authority (MARTA) Microsoft Exchange Server migration to Office 365 and included Hybrid Identity Access Management and certification-based validation of users logging into the system. The system provides MARTA’s users with email and calendaring services.
Project work included managed Active Directory Federated Services that allow interface applications to the hosted service to act as its identity authentication agent and validate application users or subscribers as they attempt to log in to the agency application.
The MARTA Hybrid Identity project also include the managed services to allow interface applications to the hosted service to act as identity authentication agent(s) and validate application users/subscribers at login, as well as planning, assessment, implementation/deployment, and integration of Identity and Access Management (IAM) with customer agency applications via certificates.
In less than 8 weeks over 5,000 users were deployed to Office 365 and their desktops upgraded to Office 2016 with a low percentage of user reported issues. In the follow-on project ISC deployed highly available virtual machines in Azure running Azure AD connect and ADFS to provide MARTA with failover and BCDR capabilities they currently did not have on-premise.
- Methodologies – Project Management Professional (PMP) project management strategies, Organizational Change Management (OCM) strategies, IT Infrastructure Library (ITIL) Service
- Management Best Practices Tools –Microsoft Office Suite 2007-2016, Microsoft SCCM Server, Microsoft Windows Server 2008 – 2012, Microsoft Exchange 2010 and 2013, Microsoft Active Directory, Microsoft AD FS, Microsoft Azure Active Directory Connect, Microsoft Office 365, Microsoft PowerShell
- Processes – Weekly status meetings, change management process