Customer Story: Florida Department of Management Services

dms logoThe Florida Department of Management Services is the business arm of Florida government. The Department’s primary mission is to support sister agencies as well as current and former state employees with workforce and business-related functions so that agencies can focus on their core missions as defined in law. The Department of Management Services was created in 1993 after the Departments of Administration and General Services merged. This new agency was formed to improve services and reduce administrative overhead. Throughout the entire department, staff pride themselves on providing effective customer service, delivering on our agency obligations and lowering the cost of government through innovation and new efficiencies.


The Florida Department of Management Services (DMS) had recently moved email services to Office 365 with our help.  The migration included two subsidiary but separate organizations (PERC and FCHR).  The three organizations had been coupled due to budget constraints.  DMS was the only one of the three with data center assets and purchasing power.  With the move to the cloud, the opportunity to divest and operate as distinct organizations was clear.


For DMS, we deployed two backup domain controllers with AD Connect on each, and two ADFS servers in a load balanced availability set.  For PERC and FCHR, we deployed a simplified solution for each with high availability and all enabling services on a single server.

Hybrid identity example


The federation and synchronization between three separate domains and their respective Azure Active Directory instances represents progress in the de-coupling of three organization’s IT resources.