Customer Story: One Life America

one life logoOne Life has a rich history of success in the insurance and financial services industry. Founded in Meridian, MS in 1984 by Ken Parker as Parker and Associates, One Life was developed to service the senior marketplace by offering top-rated life insurance products. Over the next twenty years, One Life experienced tremendous growth and expanded its operation to 500 agents working all throughout the Southeast United States. One Life was widely considered America’s premier final expense life insurance company when it decided to diversify its business model to include health insurance, property and casualty insurance, and investments. Today, One Life operates all over the country through its field and call center operation and it offers a wide variety of products and services to a diverse client base.



One Life America’s email system for this project existed on an antiquated Exchange 2003 system. The company was also going through multiple acquisitions as well as a migration of their complete IT environment. One Life America wanted to migrate some of their users to leverage a cloud based system that would have the capability to incorporate multiple environments in the future and would be managed centrally and provide the enhanced integration and collaboration benefits of Office365.


Cloud Navigator migrated One Life America’s pilot group of users to a hybrid Exchange environment using the Office365 platform. This provided them with a central management tenant for administration and monitoring of Exchange, SharePoint, and Skype for Business. This solution incorporating existing domains and forwarders to allow the company to retain their existing email domains.

The solution also incorporated on premise mail-enabled accounts into the flow of email, providing them with coexistence of the legacy and new environment. One Life America was also able to take advantage of larger Office365 mailboxes as some if their legacy account were over 75G in size.


Cloud Navigator successfully migrated the pilot users to a centralized tenant in the cloud allowing employees to immediately begin realizing all the benefits and collaboration capabilities of Office365. Management of accounts and Office365 services is centrally managed and takes advantage of litigation hold, eDiscovery, and additional security benefits. This solution will provide One Life America the ability to incorporate remaining accounts as well as the other acquired entities to provide company-wide collaboration and simplified management.